Shipping and Delivery Policy

At onexo.shop, we strive to deliver your handmade crochet products promptly and safely. Please read our Shipping and Delivery Policy for important information about how and when your order will arrive.

1. Order Processing Time

• Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment confirmation.
• Custom or personalized orders may take longer; we will notify you of any delays.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Please note that delivery times may vary due to external factors like customs processing, weather, or carrier delays.

3. Shipping Destinations

We ship to the United States and select international locations. If your country is not available at checkout, please contact us at support@onexo.shop for assistance.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package through the carrier’s website.

5. Shipping Costs

• Shipping costs are calculated based on your location, package weight, and shipping method selected at checkout.
• Occasionally, we offer free shipping promotions; terms and conditions apply.

6. Lost or Delayed Packages

• If your package is lost or delayed, please contact us at support@onexo.shop with your order details.
• We will work with the carrier to resolve the issue promptly.

7. Address Accuracy

• Please ensure your shipping address is accurate and complete at the time of purchase.
• We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.

8. Customs, Duties, and Taxes

• For international orders, customs fees, import duties, and taxes are the responsibility of the customer.
• Please check with your local customs office for details.

Contact Us

For any questions regarding shipping or delivery, please reach out:

Flat 6 Motorsports LLC
4260 Church St, Suite 1300
Sanford, FL 32771
📞 (787) 852-6570
📧 support@onexo.shop